Broward County Selects SitecoreAI to Help Ensure Residents Find Clear, Trusted Information Online

MANCHESTER, NEW HAMPSHIRE – March 24, 2026 Sitecore today announced that Broward County, Florida has selected SitecoreAI to modernize its digital foundation, Broward.org, helping ensure residents find clear, trusted county information wherever they look online. Built to make content readable by both people and machines, SitecoreAI helps ensure Broward County’s official information remains accurate, understandable, and easy to find in search results, AI-powered summaries, and other digital channels residents already use.

Founded in 1915, Broward County serves more than 2 million residents, across 31 municipalities, with essential public services, economic opportunities, and community programs. Serving a population of that size and diversity requires more than publishing information on a website. The second most populous county in Florida, Broward County has grown more than 20% since 2010.

County information must stay clear and trustworthy as residents encounter it across the digital universe, often outside individual county-owned destinations. Broward provides access to essential – and, often, time-sensitive information and services.

As part of the Broward.org modernization led by the County’s Office of Public Communications & Enterprise Technology Services (ETS) Divisions, SitecoreAI provides a single system for how county information is created, structured, and maintained at the source. By organizing content once and applying it consistently, Broward County can ensure its official information remains clear and reliable not only on its website, but also when it is surfaced, summarized, or referenced by search engines, AI tools, and other external platforms that residents increasingly rely on.

This approach allows the County to improve the resident experience, while also strengthening how Broward County information shows up across channels. With SitecoreAI, Broward County offices, divisions and departments can publish content in multiple languages, support mobile-first access, and update critical information quickly as conditions change. At the same time, analytics show the county what residents are searching for and where they need more clarity, helping teams continuously improve the information carrying Broward County’s name.

“By bringing private sector innovation into its information technology, Broward County will have a direct and immediate impact on people’s lives. The transition to the Sitecore platform for the Broward.org website automates processes for website maintenance for our internal team, enables us to make data-driven decisions, and most importantly enhances the user experience for those seeking information about County programs and services online,” said Broward County Mayor Mark Bogen.

“Our website and digital presence must earn trust every time residents interact with us,” said Domenic DiLullo, CIO for the Broward County Board of Commissioners. “Residents might see a summary in search, ask a question in an AI chat, or follow a link from social media, but they still rely on us for the source of truth. SitecoreAI helps us keep that content accurate and accessible in a world beyond the website, so our residents can find the right answers in the places they already look."

“For residents, local government shows up in very personal moments — finding storm updates, paying property taxes, booking an appointment, or figuring out which service applies to their family,” said Dave Tilbury, Chief Operating Officer at Sitecore. “Those moments increasingly start online, often outside a single website, and they shape whether people feel informed or frustrated. Broward County chose SitecoreAI because they’re thinking ahead about how residents actually find and use information today. We’re proud to support a county that’s leading with clarity, accessibility, and innovation in how it serves its community.

Learn more about SitecoreAI at sitecore.com.

About Sitecore

Sitecore is a global leader in AI-enabled digital experience software. Its next-generation platform, SitecoreAI, helps brands plan, create, personalize, and deliver content across every channel — websites, apps, social, and beyond. By unifying content management, customer data, and personalization into one intelligent system, it makes marketing faster, smarter, and more connected. At its core are agentic tools and studios that let marketers and developers collaborate with AI responsibly and effectively.

Trusted by thousands of global brands and supported by one of the world’s largest digital experience communities, Sitecore helps organizations design experiences for the world beyond the website, with the flexibility of customizable SaaS and the scale of a global ecosystem. Discover more at sitecore.com.

Sitecore is a registered trademark of Sitecore Corporation A/S in the USA and other countries. All other brand names, product names, or trademarks belong to their respective holders.

Media Contact:
Jessica Rampen
press@sitecore.com