Unless otherwise defined in this document, all capitalized terms used in this document shall have the same meaning as that given in the Order for Sitecore360 entered into between the Sitecore entity (“Sitecore”) and the customer (“Customer”) signing such Order.
1. OVERVIEW
The Learning Services for Sitecore360 includes the following:
- a) 24 x 7 access for defined End Users to the full eLearning course catalog on the Sitecore Learning platform. Access to the catalog is for a minimum of 1 year and costs 12 Sitecore360 Credits per year. If the defined End User is no longer employed by the Customer or has changed roles and the entitlement is unused, a replacement End User may be identified and utilized by the Customer.
- b) Access to any publicly scheduled Virtual Instructor-Led Training (vILT) class of the End User’s choice, where:
- • The cost of each vILT in Sitecore360 Credits is available in the ServiceNow platform and may be updated from time to time; and
- • The public schedule is listed on the Sitecore Learning catalog. Directions to sign up for a vILT class will be provided as part of Sitecore 360 onboarding.
- c) Access to any certification exam of the End User’s choice, where the cost of each exam in Sitecore360 Credits is available in the ServiceNow platform and may be updated from time to time.
2. PREREQUISITES; PREPARATION; CLASS CAPACITY
Customer understands that its End User attendees must have the appropriate technical qualifications before attending any relevant class(es) that form the Learning Services for Sitecore360. Updated information about these qualifications is specified in the class descriptions on Sitecore’s website: https://www.sitecore.com/knowledge-center/getting-started/training.
- a. Before the commencement of any Training Services under an Order, each Customer End User participant must:
- (i) create a Sitecore account on the Sitecore Learning platform (link above) with their business email address; and
- (ii) complete any pre-training preparation detailed in the class description and set out in the pre-training requirements e-mail that will be sent out to each participant upon signing up for the vILT class (which may include pre-training computer setup and study preparation).
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- b. The participant limit for each publicly scheduled vILT is ten (10) people; therefore, some sessions may not be available.
3. RECORDINGS OF ORAL OR VISUAL PRESENTATIONS
Customer is prohibited from audio recording, video recording, editing, reproducing, broadcasting, or otherwise making available the presentation slides and any Training Materials to other team members and/or third parties. They are for personal use only. Distributing the Sitecore representative’s name, voice, presentation material or likeness of the Sitecore speaker (name, image, voice, photo or video), blogging, or any portion thereof is strictly prohibited , except where recording of the presentation is required to grant equitable access of Training Materials to attendees with disabilities, or where recording is pre- approved in writing by Sitecore.
4. CANCELLATION, TRANSFERS AND SUBSTITUTION
- a. Access to the full eLearning course catalogue is for a minimum of 1 year and will renew after 1 year unless canceled by the customer no less than ten (10) business days prior to the end of that year.
- b. Cancellation of seat(s) in a publicly scheduled virtual instructor-led class is required in writing no later than ten (10) business days prior to the commencement of the class. If Customer cancels seats before these timeframes, Customer will receive a credit to be used for seat(s) in a future training class. If Customer cancels seats later than these timeframes, Customer will not receive a credit or refund. Sitecore reserves the right to cancel classes at any time. When classes are cancelled, Sitecore will provide Customer with a credit to be used for a future Sitecore training class offered on other dates.
- c. Transfer to an alternative class date will only be accepted if made in writing up to ten (10) business days before the class start date. Transfer requests received less than ten (10) business days before commencement of a class will not be granted.
- d. Substitution of one booked End User participant for another will only be accepted if made in writing. Suitably qualified substitute End User participants will be accepted up to three (3) business days before a class start date, free of charge. If the Training Materials (joining instructions, etc.) have already been sent to the Customer, it is the responsibility of the Customer to ensure that the replacement End User participant receives the Training Materials.
- e. If an End User participant does not attend a class, and Customer did not inform Sitecore within the cancellation period, the vILT entitlement will have been forfeited.
5. eLEARNING COURSES
As part of the Learning Services for Sitecore360, customers can spend 12 Sitecore360 Credits to get access to Sitecore’s eLearning training courses, available 24 x 7 for each applicable identified End User. The full 12 Sitecore360 Credits can be deducted from a single half-year period, or split into 2 deductions, one per half-year period. The End User must establish an account on the Sitecore Learning platform. Promptly after the Sitecore360 Credits have been spent, Sitecore will provide Customer with access codes permitting use of Sitecore’s Learning platform to access the full eLearning catalog available as part of Sitecore360. Customer’s use of the eLearning Training will be governed by the terms and conditions of Sitecore’s Learning platform, which are made available to Customer upon registration.
6. CERTIFICATION EXAM VOUCHERS
Study Guides, which contain details and policies related to Sitecore certification are available on the Sitecore Learning platform. All Sitecore certification exams are proctored through our certification platform vendor, Kryterion Webassessor. Directions to access a certification voucher will be provided as part of Sitecore360 onboarding.
v1.0 (July 2024)