Unless otherwise defined in this document, all capitalized terms used in this document shall have the same meaning as that given in the Order for Services between the Sitecore entity (Sitecore) and the customer (Customer) signing such Order.
Through this activity, Sitecore will provide Customer’s technical team and implementation partner with feedback and recommendations to assist with Customer’s implementation. Additional activities may include independent research or prototyping to address Customer’s technical questions.
The Services will be acquired as a pre-paid pool of days, where each day purchased will equate to 8 hours. The hours consumed will be counted in time increments of 60 minutes.
The Services will be performed based on a delivery schedule agreed upon between the parties after the Order is signed. Changes to the scheduling of activities must be requested no less than two weeks prior to the first day of the scheduled performance of the activity.
The Services must be consumed within 12 months of the Effective Date (the “Expiry Date”), after which any remaining unused Services will otherwise expire. Sitecore is under no obligation to deliver any unused pre-paid Services after the Expiry Date and any outstanding fees or applicable expenses will remain payable.
The Fees for the Services do not include any travel, accommodation and subsistence expenses for onsite visits. Any such visits and associated travel budgets will need to be agreed upon between the Customer and Sitecore for each trip. Sitecore will book economy flight tickets and cheapest option for appropriate 4-star business class hotel. Sitecore will invoice the Customer each month for travel expenses incurred during the preceding month for agreed and approved onsite visits at the Customer’s locations. The remainder of the Services will be performed remotely.
Any produced code and Sitecore configuration performed by Sitecore while delivering the Services will be for reference and guidance. Customer should perform proper testing in its environment when using any of the work delivered by Sitecore.
v1.1 (May 2021)