Unless otherwise defined in this document, all capitalized terms used in this document shall have the same meaning as that given in the Order for Services between the Sitecore entity (Sitecore) and the customer (Customer) signing such Order.
The XP/XM Migration Navigator package aims to improve Customer experience when moving from Sitecore’s XM or XP products to Sitecore’s XM Cloud product. It consists of 3 parts:
1. XM/XP to XM Cloud Readiness Assessment
The XM/XP to XM Cloud Readiness Assessment is performed on the Customer’s current XM/XP solution to prepare for migration to Sitecore’s XM Cloud product. A Sitecore Technical Consultant will look at areas of Customer’s solution that are relevant to migration and will highlight areas where changes will need to be considered.
Sitecore will produce a report that may include review findings in the following areas:
Assumptions:
2. Advisory and Assurance Services
On completion of the XM/XP to XM Cloud Readiness Assessment, Sitecore will provide consulting and workshops as needed and within the hours allotted and purchased to help Customer and Customer’s Implementation Partner to perform the migration to XM Cloud. Workshops may include:
Over the course of the implementation (and subject to the hours limitations set forth in this document), Customer may use Advisory Services for the following topics:
Once Customer’s implementation of XM Cloud has been completed but before Go Live, Sitecore will perform an XM Cloud Implementation Review. This activity thoroughly reviews your Sitecore website. A Sitecore Consultant will complete a deep-dive analysis of Customer’s implementation across the solution, performance configuration, and security configuration and provide a report with the findings of the review. Sitecore will provide a Red / Amber / Green (RAG) rating for the overall implementation. If the rating is Red or Amber, Sitecore will provide detailed feedback to Customer on the reason for the Red or Amber rating. A Red rating indicates that Sitecore strongly recommends not progressing with the Go Live while the cause of the Red rating persists. An Amber rating indicates that Sitecore recommends resolving any outstanding causes of the Amber rating, but the outstanding issue(s) do not necessarily stop the migration from proceeding. The foregoing is based solely on the information available to Sitecore at the time of the Review and Customer should not rely solely on the Implementation Review Report or rating provided by Sitecore. Customer understands and agrees these are only recommendations based on information provided by Customer and Customer is in the best position based on its systems, processes, internal information and experience or other factors in its sole control to make the final determination on whether or when to Go Live.
3. Early Live Support
Early Live Support - Customers will get 30 days of “Early Live Support”. This Early Live Support will be provided only if the customer achieves a RAG status of Amber or Green on their Solution Review in the previous phase. During this period, every XM Cloud ticket raised by either the customer or their partner will have its Severity raised to at least a P2 level. The Customer must specify the start date of their preferred Early Live Support period by informing Sitecore a minimum of 5 working days before the start date.
Package Sizes
The package comes in 3 sizes. The scope is as described above, with the following variations depending on the package size:
|
|
Small |
Medium |
Large |
|
Kick-off |
Included
|
Included
|
Included
|
|
XM/XP to XM Cloud Readiness Assessment
|
Included
|
Included
|
Included
|
|
Planning Workshop |
Included |
Included
|
Included
|
|
XM Cloud Implementation Review |
Included |
Included
|
Included
|
|
Go Live Readiness alignment workshop |
Included |
Included
|
Included
|
|
Early Live Support |
Included |
Included
|
Included
|
|
XMC Headless workshop
|
|
Included |
Included |
|
Business User workshop
|
|
|
Included |
|
Advisory Services hours (provided in addition to the items listed in this table) |
44 |
72 |
130 |
The Services will be acquired as a pre-paid pool of hours, where the maximum number of hours to be used in a day corresponds to the length of the workday of each individual Sitecore resource engaged as part of this package unless otherwise agreed between the parties. The hours consumed will be counted in time increments of 60 minutes.
The Services will be performed based on a delivery schedule agreed upon between the parties after the Order is signed. Changes to the scheduling of activities must be requested no less than two weeks prior to the first day of the scheduled performance of the activity.
The Services must be consumed within 12 months of the Effective Date (the “Expiry Date”), after which any remaining unused Services will otherwise expire. Sitecore is under no obligation to deliver any unused pre-paid Services after the Expiry Date and any outstanding fees or applicable expenses will remain payable.
The fees for the Services do not include any travel, accommodation, and subsistence expenses for onsite visits. Any such visits and associated travel budgets will need to be agreed upon between the Customer and Sitecore for each trip. Sitecore will book economy flight tickets and cheapest option for appropriate 4-star business class hotel. Sitecore will invoice the Customer each month for travel expenses incurred during the preceding month for agreed and approved onsite visits at the Customer’s locations. The remainder of the Services will be performed remotely.
Any produced code and Sitecore configuration performed by Sitecore while delivering the Services will be solely for reference and guidance. Customer should perform proper testing in its environment when using any of the work delivered by Sitecore.